T&C – terms & conditions

ArrangementZabava GmbH provides performances for the customer of service enterprise like hotel companies, hostel suppliers, transportation companies etc. The performances performed in the system and prices are obliging neither for the Zabava GmbH nor for the service enterprise. Hence, price, kerosene extra charge and program modifications are expressly left. All specifications are subject to the availability.

Contract conclusionThe contract gets achieved with written, telephonic *, oral *, online* or by E-Mail* between the client and the respective service enterprise (*without signature). By booking entries for several people, the booking person is the contracting party. The contracting person answers for the payment of all booked performances resp. of the cancellation expenses.

Legal liabilityOnly quality guarantees us that you remain as our customers. We reach this with a careful choice of our contracting partners. Nevertheless, the Zabava GmbH is in no manner for damages and their results which originate from force majeure, being absent availability, weather conditions, technical problems, accidents, delays, legal measures, political discrepancies in the holiday’s destination, strikes, delays of third etc., legally responsible.

PaymentsAll travel documents are sent after fully payment of the invoice amount. Credit card payment are fully handled by stripe.com and the Zabava GmbH does not has any credit card details by itself.

  • CancellationIf you change a book entry or cancel, you must inform of this the Zabava GmbH by email under specification of the reasons. The already preserved travel documents from Zabava GmbH become invalid. A handling charge of 60€ per booked person or 120€ per order is charged to you. In addition, the following cancellation expenses are raised to the handling charges: Lodging, transfer and land performances: Percent-all-inclusive on the travel price in dependence of the cancellation before the check-in or start of event:    180-30 days 30%    29-10 days 50%    09-03 days 80%    ​from the day before check-in ​100%​Cancellation expenses for tickets of cultural events like festivals, musicals, theaters, opera, football etc.: from book entry date 100%As the change or cancellation date is the day valid in which your explanation arrives at the Zabava GmbH; with Saturdays, Sundays and holidays the next working day is authoritative.